Return & Exchange Policy
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org.
We’ll accept return requests for items that are unused with the original tags still intact. If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We’ll email once the request has been processed, to let you know if your return was either approved or disapproved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Upon receiving your items and realizing that you need a different size, please email email@example.com for that request. We will ask you to ship the product back to us. Upon receiving and reviewing your item for exchange, we will email you to let you know if the exchange was either approved or disapproved.
If the item is approved, we will ship the item in the desired new size requested. If disapproved, we will return your item to you.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email firstname.lastname@example.org within 30 days of receiving your product to request an exchange along with a photo of the defect to begin the process.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.